ScholarMatic: Explanation & Answer
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1. The total quality approach has which of the following
characteristics?
a. Teamwork
b. Freedom
through control
c. Obsession
with quality
d. Focus on
the customer
e. All of
the above
2. In a total quality setting, quality is defined by:
a. The
employee
b. The
customer
c. The
management
d. The
organization
e. The
suppliers
3. TQM can play a strategic role in manufacturing, service,
government, and non-profit organizations.
a. True
b. False
4. Which of the following strategies are needed for
establishing a quality culture?
a. Take a
hearts and minds approach
b. Put the
planned changes in writing
c. Support
d. Open
communication
e. All of
the above are strategies
5. What is the only tool of the seven tools that is not
based on statistics?
a. Pareto
Chart
b. Fishbone
Diagram
c. Scatter
Diagram
d. Control
Chart
e. Histogram
6. Which of the following has a weakness in that it does not
tell whether the variation is the result of special causes or common causes?
a. Histogram
b. Check
Sheet
c. Pareto
Chart
d. Run Chart
e. Stratification
7. Kaizen means halting an entire process when a defect is
discovered so that it won’t cause additional problems down the line.
a. True
b. False
8. Which of these are not one of the phases of a Six Sigma
project?
a. Define
b. Measure
c. Action
d. Improve
e. Control
9. One thing that the implementation plan must provide for
is:
a. Short-term
focus
b. Leadership
delegation
c. Vision
statement
d. Training
e. Change in
structure
10. In total quality implementation:
a. You
should train all your employees at once
b. You
should put all your employees in teams right away
c. You
should delegate the implementation
d. You
should not implement before you are prepared
e. You
should get buy in from all employees before you proceed
ScholarMatic: Explanation & Answer
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